Where we ship
We currently ship to addresses within Australia. Please use an address where the parcel can be received safely.
Shipping options and cost
| Method | Details | Cost |
|---|---|---|
| Standard | Tracked standard post, usually 3 business days | $12 |
| Express | Tracked express post, usually 1 business day | $29 |
Standard post usually arrives within 3 business days of dispatch and express post within 1 business day. Regional and remote addresses can take longer, and delivery times are estimates from Australia Post rather than guarantees. The shipping cost for your order is shown at checkout before you pay.
Dispatch times
We dispatch once payment is received. PayID payments usually arrive within minutes; bank transfers can take 1 to 2 business days to clear. Orders placed and paid before 3pm on a business day are dispatched the same day. Orders placed after the cut-off, or on weekends and public holidays, are dispatched the next business day. We avoid dispatching late in the week when a parcel could sit in a depot over the weekend.
Packaging
Every order is packed securely and sent by standard or express post, whichever you choose at checkout. Lyophilized (freeze-dried) peptides are much more stable than peptides in solution and travel well through normal transit times.
When your parcel arrives, move the vials to a fridge at 2 to 8 °C, or a freezer at minus 20 °C for long-term storage. See our peptide storage guide.
Tracking your order
We email a tracking number when your order is dispatched. You can check progress on our order tracking page or directly with Australia Post.
Lost, late or damaged parcels
If your parcel has not arrived within the carrier's estimated timeframe, or arrives damaged, contact us within 7 days of the expected delivery date at support@chainwellpeptidesaus.com. Include your order number and photos of any damage. We will work with the carrier and, where the parcel is lost or damaged in transit, send a replacement or refund. See our Refund Policy.
Address errors
Please check your delivery address before placing an order. If you notice a mistake, contact us straight away. We can correct it before the order is dispatched, but not once the parcel is with the carrier.
Import rules
You are responsible for making sure the products can be lawfully received at your delivery address.